Criação de Métrica de Experiência na OLX

Contexto / Desafio

Apesar de NPS e CSAT positivos, as métricas estavam estagnadas e não traziam insights profundos. Pesquisei metodologias (HEART, SUS, UMUX-LITE etc.), mas nenhuma atendia totalmente às necessidades específicas da OLX. Para resolver isso, participei diretamente do desenvolvimento de uma métrica proprietária, conduzindo benchmarking, testes e validações com usuários para garantir um modelo robusto e aplicável.

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Processo de Design / Pesquisa

Benchmarking Internacional: Conversas com líderes de design de empresas globais.
Análise de Métricas Existentes: Identificação de limitações e oportunidades de inovação.
Testes e Prototipação: Construção de modelos de métricas e avaliação de impacto.
Desenvolvimento Colaborativo: Parceria com Tech, Dados e PMs para criar a métrica proprietária.

Practical Tips for Managing Work-Life Balance

Set Boundaries: Establish clear boundaries between work and personal life. Define specific work hours and avoid bringing work-related tasks home whenever possible.
Prioritize Self-Care: Make self-care a non-negotiable part of your routine. This includes getting enough sleep, exercising regularly, and practicing relaxation techniques like meditation.
Learn to Say No: Don't overcommit yourself. Assess your workload and personal commitments realistically, and don't hesitate to decline additional responsibilities when necessary.
Time Management: Use effective time management techniques to maximize productivity during work hours. This allows you to complete tasks efficiently and leave more time for personal activities.
Quality Over Quantity: Focus on the quality of your work rather than the quantity of hours spent working. Efficient work can often lead to more free time.
Delegate When Possible: If you have the option, delegate tasks at work or at home. Sharing responsibilities can reduce your workload and stress.
Schedule Personal Time: Just as you schedule work-related tasks, allocate time for personal activities and leisure. Treat personal commitments with the same importance as work meetings.
Regularly Assess Your Balance: Periodically assess your work-life balance. Are you spending enough time on personal priorities? If not, make adjustments to your schedule.
Seek Support: Don't hesitate to seek support from your employer or colleagues if you're struggling to balance work and personal life. Many workplaces offer flexible arrangements or employee assistance programs.

The Ongoing Journey

Managing work-life balance is an ongoing process that requires awareness and adjustment. Your balance may shift depending on life circumstances and career demands. By prioritizing self-care, setting boundaries, and valuing personal time, you can create a healthier and more fulfilling life that encompasses both work and personal well-being.